Frequently asked questions

Wajam.com | FAQ - Frequently Asked Questions

Using Wajam

How to use Wajam Mobile

What is Wajam?

Wajam is a social search engine that gives you access to the knowledge of your friends. You can find results from your friends by searching directly at http://www.wajam.com or by installing the social search extension for your browser. When you search, you get a personalized social layer of your friends’ comments, likes and recommendations for products, places, videos, links and photos.

The browser extension lets you bring social search with you everywhere you browse the web. Search in places like Google, Bing, Yahoo!, Amazon, Yelp, Trip Advisor, YouTube and Ebay, and get recommendations from your friends without having to change your search behavior. Read more about Wajam Everywhere.

Does Wajam share my searches with my friends or other third parties?

No, Wajam does not share your searches with anyone. We are McAfee Secure, Norton Secured, and TRUSTe Certified and take all necessary steps to protect your privacy. You can read more about our privacy policy here.

Does Wajam share what I post on Facebook, Twitter, Google+, or LinkedIn with anyone?

No, Wajam does not share what you post on social platforms. It only lets you find content from friends who have given you access to this content.

Does Wajam store user information?

No, Wajam does not store any user password information from any social networking site.

Is Wajam private?

Yes! Wajam never shares your browsing history or search history.

I didn’t Install Wajam, yet it is on my computer. How do I get it off?

First, we are sorry for any confusion about how Wajam got installed on your computer.

Because Wajam is TRUSTe certified, our product is not allowed to be installed unless you have given consent to do so. Wajam is never secretly added or forced upon the user, however, we have received some complaints when users were unaware of clicking the consent button. We have created easy steps to help you with the removal of the Wajam browser plug-in. Wajam is sometimes bundled with other downloadable software.

Oftentimes, if you download the latest version of a browser, a screensaver, or a game, Wajam may be offered as part of the app to download. In every case, you have the opportunity to opt-out of the download. Once again, we apologize if you have unintentionally consented to downloading our social search technology. We hope you may reconsider giving it a test drive at another time.

What browsers can I use with Wajam?

You can use Wajam with Firefox, Chrome, and Internet Explorer.

Where can I search with Wajam?

You can search in Amazon, Ask, Best Buy, Bing, Buy Cheapr, Ebay, Google, IMDb, MyWebSearch, Overstock.com, Search-Results.com, Shopping.com, Tripadvisor, Walmart, Wikipedia, Yahoo!, Yelp and Youtube.

What accounts can I use to log in to Wajam?

Log in to Wajam with your Facebook or Twitter accounts. Once you’ve logged in, you can add Facebook, Twitter, LinkedIn, or Google+ as friend sources.

How do I use my Wajam search results?

When you do a search in Google, Bing, Yahoo!, Amazon, Yelp, Trip Advisor, YouTube or Ebay, you'll find your most relevant Wajam result at the top of your search results. You’ll also see information about who shared the item, any comments made about it and other friends that also shared that piece of content.

Above your top Wajam result, you'll find a breakdown of friends who have shared the most content related to your search. If you've saved or shared any results that are related to your search term, you'll be listed first, so it's easy to find your content again.

How do I share my search results?

When you click on a Wajam result, you'll see the Wajam toolbar at the top of the web page. The toolbar shows who shared the content and what they said about it. To share this Wajam search result, just click on the Facebook, Twitter, LinkedIn, or Google+ icon. The link will automatically be shortened to a waj.am link. To share the link by email, click on the Facebook or Twitter icon, then click on Email. You can also copy the short URL by clicking it. Emails collected this way are stored uniquely for the use of sharing on your. Read our Privacy Policy.

Why don't I have any search results?

If you just signed up, be patient! Wajam needs some time to finish indexing all of your content, so you may not be getting complete results at first. You also may not always have Wajam results for your search term. To increase your chances of finding Wajam search results, try using a more general search term, or try adding more sources for Wajam to index. Wajam may suggest Twitter users to follow to find additional social search results.

Why don't I see Wajam Social Search Results in Amazon and eBay?

Wajam Social Search results only show in the United States at the moment. We're hoping to expand to other countries in the future. Thank you for your patience!

Which sources can I add?

You can add your Facebook, Twitter, Google+, and/or your LinkedIn account.

How do I remove a source?

While logged in at http://www.wajam.com, click on Sources on the top right corner next to your name. Click on the name of the source you wish to remove in the friends area.

How do I import links from Twitter?

While logged in at http://www.wajam.com, click on Sources on the top right corner next to your name. Click the Twitter icon. You will be prompted to accept permissions to access your Twitter account. Once you’ve accepted permissions, you will return to your Wajam dashboard with your Twitter contacts loaded.

How do I import links from Facebook?

While logged in at http://www.wajam.com, click on Sources on the top right corner next to your name. Click the Facebook icon. You will be prompted to accept permissions to access your Facebook account. Once you’ve accepted permissions, you will return to your Wajam dashboard with your Facebook contacts loaded.

How do I import links from Google+?

While logged in at http://www.wajam.com, click on Sources on the top right corner next to your name. Click the Google Plus icon. You will be prompted to enter your Gmail address and password. After you click Add Google+, you will return to your Wajam dashboard with your Google Plus contacts loaded.

Does Wajam support Google's 2-step verification?

We do not currently support Google's 2-step verification. To verify that you are using Google's 2-step verification visit https://www.google.com/settings/security

How do I import links from LinkedIn?

While logged in at http://www.wajam.com, click on Sources on the top right corner next to your name. Click the LinkedIn icon. You will be prompted to enter your LinkedIn username and password. After you click Ok, I'll Allow It, you will return to your Wajam dashboard with your LinkedIn contacts loaded.

How do I access my settings?

Click on your name at the top right corner of your Wajam account. Then click on Settings in the drop-down menu. From there, you can configure where you want Wajam results to show in the Search Engine Options, as well as if you want to support us by having ads displayed.

What are Wajam ads?

Wajam advertisements are shown to help us build and improve the Wajam social search engine. By agreeing to display ads, you're supporting our efforts. At any time, you can remove advertising by visiting your Account Settings or by clicking on this link.

Where do Wajam social search results appear?

Results from your friends are shown to you when you search at http://www.wajam.com

If you are using the browser extension, Wajam social results and ads are shown on pages you’ve selected in your Account Settings. By default, you’ll get results on Google, Yahoo!, Bing, Amazon, Mahalo, Blekko, Tripadvisor, Ebay, Best Buy, IMDb, Ask, Shopping.com, Walmart, Overstock.com, Wikipedia, Yelp, Search-Results.com, I-play, Babylon, Alot, MyWebSearch, Comcast, MP3 Tube Toolbar Search, Surf Canyon, Web Crawler, Freeze, Buy Cheapr, SearchCanvas, Encrypted Google, Youtube Search, QuestScan, YoutubeWatch, Youtube Home, Twitter Home, PlusNetwork, Funmoods, Sweetim, AVG search, FoxTab, SearchCompletion, AllGamesHome, Incredibar, AOL Search, Iminent, Inbox, SearchQU & Imesh & BearShare, DailyMotion, Softonic, Findeer, Rediff, Basic Scan, Conduit.

How do I install Wajam for the first time?

Simply click the install Wajam for free button and follow the instructions in your browser. After your browser restarts, you will be prompted to connect with Facebook or Twitter. After you’ve connected, you will have created your Wajam account. When you search, you will find results from your friends.

How do I re-install Wajam?

If you've uninstalled Wajam, you can re-install from the download tab below your Wajam dashboard. You can also re-install from the home page by simply clicking the “install Wajam for free” button.

How did Wajam get on my computer?

Wajam is a very popular service, so a lot of software wants to be associated with it. Oftentimes, if you download the latest version of a browser, a screensaver, or a game, Wajam may be offered as part of the app to download. In every case, you have the opportunity to opt-out of the download. Because Wajam is TRUSTe certified, our partners are not allowed to install the software unless you have given consent to do so. Wajam is never secretly added or forced upon the user.

Why should I keep Wajam on my computer?

Wajam is a non-invasive approach to accessing your friends in Facebook, Twitter and Google+ when you search on Google, Bing or Yahoo!. There is a reason Wajam has received the industry recognitions in 2012 listed below. View our story to find out why.

  • International Stevies Award Silver Winner - Most Innovative Company in the U.S. and Canada, Best Social App and Best Press Page
  • Red Herring Americas Top 100 Winner and Global 100 Winner
  • Business Excellence Awards Finalist for Best Start-Up
  • Quebec Notable 2012 Award for Social Media
  • A Top CIX 20 Elite Company Award
  • C2MTL Emerging Entrepreneurs Award
  • Deloitte's Fast 50 Jury's Favorite Award
  • Ernst & Young's 2012 Emerging Entrepreneur of the Year Award

How do I uninstall Wajam?

Go to our How to Uninstall Wajam page for a quick tutorial video on how to remove Wajam from your computer.

If you are using Windows XP, Windows Vista or Windows 7, the easiest way is to download the Windows uninstaller and follow the steps to remove Wajam.

This uninstaller removes the entire Wajam app.

Cookies containing PII (Personally Identifiable Information) may remain after the uninstall process. The remaining Wajam cookies can be removed following your web browser help file directions.

The only exception is the Stand-alone Chrome extension when installed from the Chrome Web Store, which is not uninstalled through this uninstaller.

To remove the Stand-alone Chrome Web Store extension, you can do so by following the below instructions for uninstalling via the chrome browser itself.

In Windows, click Start, click Control Panel, and then double-click Add or Remove Programs. Select Wajam and then click Change/Remove.

For Chrome: click the Tools menu. Select Extensions. Click Disable or Uninstall.

How does Wajam mobile work?

Wajam adds recommendations from your friends directly in the Google Maps and Safari app on iPhone.

By adding a new Wajam profile to your phone, you allow us to give you social recommendations based on your search terms.

How do I use Wajam mobile?

Wajam mobile adds recommendations from your friends into Google Search on Safari and Google Maps.

To get results in Safari, make a search on Google Search.

To get results in Google Maps, click on Places when you're on Google Search, or open the Google Maps app directly and make a search.

Why don't I get results on my mobile?

If you have created an account recently, it may take time before we aggregate your data. Visit http://www.wajam.com on Safari to see if you have results in your feed. If you don't get any results from Wajam after a few days, please email us at feedback@wajam.com so that we can investigate.

Is my mobile device supported?

Wajam mobile is currently supported on iPhone 4, 4S and 5 with iOS 5 or iOS 6. We're looking forward to expanding to other platforms in the future.

Does Wajam mobile share my information with other parties?

Wajam Mobile takes all necessary steps to protect your privacy, and the Wajam mobile-enhanced site is TRUSTe Certified. You can read more about our privacy policy here: http://www.wajam.com/privacy

I cannot access network after I installed Wajam profile

Most likely the configuration you installed is not compatible with your carrier's APN settings. Please uninstall the Wajam profile from your phone and try again.

I cannot access my visual voice mail

It appears that our profile conflicts with visual voice mail for some operators. As we work to resolve this issue, here's a temporary workaround.

Go to Settings > General > Profiles and remove the Wajam Profile.

I cannot access my carrier or operator application

It appears that our profile conflicts with some carrier-specific apps. As we work to resolve this issue, here's a temporary workaround.

Go to Settings > General > Profiles and remove the Wajam Profile.

How to uninstall Wajam mobile from my phone?

On your iPhone, go to Settings > General > Profiles and remove the Wajam Profile.